Refund policy

भाई, यह लो! भाषा को एकदम सिंपल, नैचुरल और आसानी से समझ आने वाले टोन में सेट कर दिया है। यह पढ़ने में रोबोटिक कानूनी नोटिस जैसी नहीं लगेगी, लेकिन रूल्स पूरी तरह सख्त रहेंगे ताकि फ्रॉड या यूज़ किए हुए प्रोडक्ट्स का रिप्लेसमेंट न हो सके।

7-Day Replacement Policy

At Motors, we take pride in delivering genuine, high-quality auto parts and accessories to keep your ride running smoothly. Since automotive components must be 100% fresh and unused for performance and safety, we follow a simple and clear 7-Day Replacement Policy.

(Please note: We offer Replacements only for valid issues. Cash/Bank refunds are not provided.)

When Can You Request a Replacement?

We will gladly replace your item within 7 days of delivery if:

  • You received a damaged or broken product in transit.

  • The product has a genuine manufacturing defect right out of the box.

  • You received the wrong item (different from what you ordered).

Mandatory Requirements for Approval

To ensure a quick and smooth replacement, your request must meet the following:

  • 100% Unused Condition: The item must be completely untouched, uninstalled, and free from any grease, dirt, oil, or installation marks. Once a part is fitted onto a vehicle or used, it cannot be returned.

  • Original Packaging: The original box, tags, user manuals, and all included accessories must be returned intact.

  • Unboxing Video (Mandatory): Please record a single, continuous, unedited video while opening your sealed package. This video helps us verify transit damage or missing items instantly and protects you against any hassle.

What Cannot Be Replaced?

To keep our process fair for everyone, replacement requests will not be accepted if:

  • The product shows any sign of usage, trial fitment, or installation.

  • The request is raised after 7 days of delivery.

  • The mandatory unboxing video is missing or edited.

  • Damage occurs due to wrong installation or improper handling.

  • You changed your mind or ordered the wrong part by mistake (please double-check vehicle compatibility before ordering!).

How to Request a Replacement

  1. Contact us on WhatsApp / Email at [Insert Email / Phone] within 7 days of delivery.

  2. Share your Order ID, a brief description of the issue, and your Unboxing Video.

  3. Our team will review the video and approve the request.

  4. Ship the product back to us (or we will arrange a reverse pickup if available in your area).

  5. Once our warehouse team inspects the returned item and verifies it is completely unused, we will dispatch your fresh replacement immediately!